Privacy Policy

1. Introduction

Jiibe, Inc. ("Jiibe," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our employee lifestyle benefits platform, including our website at jiibe.com and our employee portal.

By using Jiibe, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our platform.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our platform, we may collect:

• Name and contact information (email address, phone number)
• Employer information and Company ID
• Job title and department
• Account credentials (username and password)
• Benefit selections and redemption history
• Payment information (processed securely through third-party payment processors)

2.2 Mobile Information — No-Sharing Policy

2.3 Automatically Collected Information

• Device information (browser type, operating system, device type)
• IP address and general location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Platform performance and error data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Jiibe lifestyle benefits platform
• Process benefit selections and redemptions
• Manage your account and employee profile
• Send transactional account alerts and benefit notifications (SMS and email, where opted in)
• Generate aggregate analytics for your employer's benefits program administration
• Improve our platform, products, and services
• Respond to customer support inquiries
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

4. What Your Employer Can See

Employers who use Jiibe to administer benefits programs have access to aggregate participation data — not individual employee personal information beyond what is necessary to manage the program.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

5.2 Your Employer

Aggregate benefits participation data as described in Section 4. We do not share individual employee personal data with employers beyond what is necessary to administer the benefits program.

5.3 Benefit Partners

When you redeem a benefit (e.g., Netflix, DoorDash, Rover), we share only the information necessary to fulfill that redemption with the applicable benefit partner.

5.4 Legal Requirements

When required by law, court order, or government regulation, or to protect the rights, property, or safety of Jiibe, our users, or the public.

5.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. SMS Communications

Jiibe may send SMS (text message) communications to users who have explicitly opted in. Our SMS program is limited exclusively to transactional account alert messages, which may include:

• Account registration and onboarding confirmations
• Benefit redemption confirmations and access codes
• Monthly balance reminders and reset notifications
• New benefit availability alerts
• Account security notifications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

We use cookies for: session management, remembering your preferences, analytics and performance monitoring, and security purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out of SMS: Reply STOP to any SMS message at any time
• Opt-out of email: Use the unsubscribe link in any marketing email
• Do Not Sell: We do not sell your personal information. If you have questions, contact us at support@jiibe.com.

To exercise these rights, contact us at support@jiibe.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS/TLS), secure hosting infrastructure, access controls and authentication requirements, regular security assessments, and employee security training. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

11. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and sending an email notification to registered users. Your continued use of the platform after any changes constitutes your acceptance of the new Privacy Policy.

14. Contact Us